Transparency means that what you do is visible to others. When others can see your goals for the week, you have a tool to discuss priorities. The simplest way of creating transparency is with a WEEKLY WHITEBOARD REPORT.
A weekly whiteboard report posted in your office is an effective tool to keep everyone aware of your weekly goals. Use red for critical and milestone dates. The weekly whiteboard report is especially useful if you support more than one manager.
If you do not have a whiteboard in your office, use a Word table, Excel spreadsheet or calendar page similar to Outlook. Every Monday, print out the report for the week and post it on your wall where everyone can see it.
Date Priorities
May 24
Monday .
May 25
Tuesday
May 26
Wednesday 9 – Noon: Workshop
May 27
Thursday
May 28
Friday
Contact me at haddockworkshops@aol.com for information about my workshop Prioritizing and Managing Time.
Sunday, June 13, 2010
Monday, December 14, 2009
Finding Relief and Creating Peace from the Eight Avoidable Toxic Tendencies
My pal Kenda Swartz over at http://xtremecustomerservice.blogspot.com has this blog entry. It's worth linking over there to read it:
This post is for anyone who engages in toxic tendencies, which for most of us…is most of us! While some may not habitually have toxic tendencies, these behaviors at any time can cause harm to your relationships and certainly wreak havoc on your body through the stress response. At the very least, I would want you to consider the notion that relieving yourself of toxic behaviors will bring more joy to your life.
Go to: http://xtremecustomerservice.blogspot.com/2009/12/finding-relief-from-eight-avoidable.html for the full article.
This post is for anyone who engages in toxic tendencies, which for most of us…is most of us! While some may not habitually have toxic tendencies, these behaviors at any time can cause harm to your relationships and certainly wreak havoc on your body through the stress response. At the very least, I would want you to consider the notion that relieving yourself of toxic behaviors will bring more joy to your life.
Go to: http://xtremecustomerservice.blogspot.com/2009/12/finding-relief-from-eight-avoidable.html for the full article.
Friday, October 9, 2009
E-mail etiquette
Link to good information about e-mail etiquette--http://owl.english.purdue.edu/owl/resource/636/01/
Wednesday, September 30, 2009
Communicating to Employees about Change
Workshop in October
Managers need skills to communicate about change strategically, consistently and positively. This workshop helps managers:
· Plan how to communicate the right messages.
· Use a variety of communication vehicles for maximum impact.
· Monitor and squash the rumor mill.
· Empathize with employees without agreeing with them.
· Build a case for change.
· Establish and maintain credibility.
DATE: Monday, October 12, 2009 - 1 to 5 PM
LOCATION: Building J-7, Foothill College Middlefield CampusCubberly Community Center, 4000 Middlefield Road, Palo Alto, CA 94303
Cost: $85 per person
INSTRUCTOR: Patricia Haddock is a communication and training consultant who helps her clients attract, retain and develop employees, increase productivity and effectiveness, and improve interpersonal communication skills. Patricia has authored more than 600 magazine articles and 11 books.
TO REGISTER OR FOR ADDITIONAL INFORMATION: CALL: 650-949-7797 OR EMAIL: profwd@fhda.eduWORKSHOP
PAYMENT OPTIONS:
CREDIT CARD (VISA/MASTERCARD/DISCOVER)
PURCHASE ORDER
CHECK
Managers need skills to communicate about change strategically, consistently and positively. This workshop helps managers:
· Plan how to communicate the right messages.
· Use a variety of communication vehicles for maximum impact.
· Monitor and squash the rumor mill.
· Empathize with employees without agreeing with them.
· Build a case for change.
· Establish and maintain credibility.
DATE: Monday, October 12, 2009 - 1 to 5 PM
LOCATION: Building J-7, Foothill College Middlefield CampusCubberly Community Center, 4000 Middlefield Road, Palo Alto, CA 94303
Cost: $85 per person
INSTRUCTOR: Patricia Haddock is a communication and training consultant who helps her clients attract, retain and develop employees, increase productivity and effectiveness, and improve interpersonal communication skills. Patricia has authored more than 600 magazine articles and 11 books.
TO REGISTER OR FOR ADDITIONAL INFORMATION: CALL: 650-949-7797 OR EMAIL: profwd@fhda.eduWORKSHOP
PAYMENT OPTIONS:
CREDIT CARD (VISA/MASTERCARD/DISCOVER)
PURCHASE ORDER
CHECK
Friday, September 11, 2009
Workshop: Survival Tools for Tough Times
Tough times play havoc with our emotions. We ride a roller coaster that takes us from the highest highs to the lowest lows. Your feelings do not come in a predictable sequence and can crop up at any time. This workshop provides tools and resources for managing negative situations and emotions:
- Fear: Stepping out despite yourself
- Loss: Allowing yourself to grieve
- Stress: Recharging by slowing down
- Anger: Cooling hot tempers
- Discouragement: Holding the course
- Rejection: Moving on
Join me and learn strategies for coping in tough times.
DATE: Monday, October 5, 2009 - 1:00 to 4:30 PM
LOCATION: Building J-7, Foothill College Middlefield Campus
Cubberly Community Center, 4000 Middlefield Road, Palo Alto, CA 94303
Cost: $75 per person
INSTRUCTOR: Patricia Haddock
TO REGISTER OR FOR ADDITIONAL INFORMATION:
CALL: 650-949-7797 OR EMAIL: profwd@fhda.edu
WORKSHOP PAYMENT OPTIONS:
CREDIT CARD (VISA/MASTERCARD/DISCOVER)
PURCHASE ORDER
CHECK
- Fear: Stepping out despite yourself
- Loss: Allowing yourself to grieve
- Stress: Recharging by slowing down
- Anger: Cooling hot tempers
- Discouragement: Holding the course
- Rejection: Moving on
Join me and learn strategies for coping in tough times.
DATE: Monday, October 5, 2009 - 1:00 to 4:30 PM
LOCATION: Building J-7, Foothill College Middlefield Campus
Cubberly Community Center, 4000 Middlefield Road, Palo Alto, CA 94303
Cost: $75 per person
INSTRUCTOR: Patricia Haddock
TO REGISTER OR FOR ADDITIONAL INFORMATION:
CALL: 650-949-7797 OR EMAIL: profwd@fhda.edu
WORKSHOP PAYMENT OPTIONS:
CREDIT CARD (VISA/MASTERCARD/DISCOVER)
PURCHASE ORDER
CHECK
Wednesday, August 26, 2009
"I" messages say what you mean
Use “I” messages. It is important that you let people know how you feel about the situation. “I” statements are assertive and forthright. They let the other person know where you stand and where you are coming from. “I” messages state what you think, feel, need, want or believe. They communicate the attitude that while you are not willing to give up what you need, you are willing to help create a win-win situation.
There are three parts to an effective “I” message:
1. a description of the behavior,
2. a description of the feeling(s) this behavior causes you, and
3. a description of the effects caused by the behavior.
Let’s say you have a colleague who is always late for meetings. Say something like this: “I noticed you have been late for the last two meetings. Since we can’t start the meeting without you, we waste a lot of time. How can we better coordinate our schedules so that the meetings start on time?”
“I” statements are less confrontational than “You” statements are. Compare this statement with the one above. “You are always late for meetings. Everyone has to wait for you. What a waste of time! Why can’t you be prompt?”
There are three parts to an effective “I” message:
1. a description of the behavior,
2. a description of the feeling(s) this behavior causes you, and
3. a description of the effects caused by the behavior.
Let’s say you have a colleague who is always late for meetings. Say something like this: “I noticed you have been late for the last two meetings. Since we can’t start the meeting without you, we waste a lot of time. How can we better coordinate our schedules so that the meetings start on time?”
“I” statements are less confrontational than “You” statements are. Compare this statement with the one above. “You are always late for meetings. Everyone has to wait for you. What a waste of time! Why can’t you be prompt?”
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