The real question here is Why Bother? I mean, who wants to have compassion for a nasty, inappropriate or intimidating person? It’s hard enough to deal with day-to-day work priorities let alone with day-to-day work personalities. Don’t you just want to do your work and go home?
Here is my answer to Why Bother? www.xtremecustomerservice.blogspot.com
My pal Kenda Swartz has this interesting and valuable blog post. Check it out.