Demonstrating courtesy is a mark of respect. It makes work – and life – easier for you and others. On the other hand, abrasive, rude behavior and incivility make work – and life – unpleasant. Business opportunities, customers, and promotions have been and will continue to be lost due to a lack of courtesy. Most discourteous behaviors can be avoided. Practice these courtesy behaviors until they are second nature.
Freely use the words “please,” “thank you,” “excuse me,” and “may I.”
Show appreciation and give people credit for what they do.
Give compliments when they are deserved and praise other’s accomplishments.
Respond to requests and invitations graciously and promptly, and show up when they say they will.
Are always thoughtful to the people around them and considerate of other’s feelings.